Return & Refund
Return
If you are not satisfied with your purchase, you can return the items within 14 calendar days of receiving the order. This is provided that the items have been purchased from our official website www.10ucycling.com. If you purchased the items from one of our official dealers, please ask this dealer to process the return.
It is only possible to return items if they are in "NEW" condition. This means that the items must be unused and unwashed. Please note that the items must be returned in their original packaging and still have the original label.
REMARK:CUSTOM Items, as well as PREORDER or TEAMSTORE items cannot be returned.
How do you start the return process?
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Fill in the form below.
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Shortly after the request you will receive a return label with further instructions.
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Make sure to pack the items in their original bag and protect them with an opaque bag or box to protect them.
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We will issue the refund within 14 days of receiving the return.
What about the shipping costs?
Worldwide returns:We bear the shipping costs provided that the collection is scheduled by us and the shipping method is chosen by us. If the return shipment takes place from outside Belgium or the Netherlands, we do not bear the costs.
Partial return of items: If the return of items does not meet the minimum amount for an order with free shipping, we will refund the amount of the returned items less the amount of the initial shipment cost.
Other: In any other case where the shipping costs are paid by the customer, we will refund the amount of the item less the amount of the shipping costs.
exchange
It is possible to exchange the items as long as they were purchased through our website 10ucycling.com and within 14 calendar days since you received your order.
PAY ATTENTION:
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CUSTOM items cannot be returned.
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Only possible in Belgium and the Netherlands
How do you start the exchange process?
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Fill in the form below.
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Shortly after the request you will receive a return label with further instructions.
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Make sure to pack the items in their original bag and protect them with an opaque bag or box to protect them.
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We will ship your new size as soon as possible.
What about the shipping costs?
We bear the shipping costs provided that the collection is scheduled by us and the shipping method is chosen by us. If the return shipment takes place outside Belgium or the Netherlands, we will not bear the costs.
refund
How do I receive my money with a refund?
Once you start the return process and the product has arrived at our facilities, we will review and check the items for their condition. Once we have verified that they are in perfect condition without any damage, we will proceed and you will receive the economic amount within 14 days.