All of our products come with a two-year legal warranty. This means that we, 10U, are legally responsible and must offer a free repair service for any manufacturing defects.

You can request a warranty claim or repair for products bought through our official website, www.10ucycling.com. This applies to both custom items and items from our collection. If you bought your garment from one of our official dealers, please submit your warranty or repair request to that dealer.

 

Please note: Products damaged by heavy use over a long period are not considered defective. We may decline requests if the damage cannot be repaired (for example, damage from glue, dyes, abrasions, scissor cuts, hook-and-loop fasteners, or incorrect use or washing). Where possible, we'll offer an alternative solution.

 

Items can only be returned in new condition. This means they must be unworn and unwashed, returned in their original packaging, and still have their original tags attached.

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How to Request a Repair or Warranty Claim?

1. Fill in the form below.

2. After assessing the defect, we'll let you know whether a repair is possible and, if the warranty doesn't apply, what it may cost. We'll send you a free shipping label.

3. Wash the garment and make sure it's completely dry before packing it. We're not responsible for garments sent in any other way than described.